Question 1

Why am I not seeing my most recent transaction?

Accepted Answer

Transactions take 3-5 days to process and settle in your account. Once the transaction has become finalized then we bring it into your private view.

Question 2

How long does it take for money to reach my account once I settle up?

Accepted Answer

We use ACH transfers so typically 3-5 days to see the money in your account after your and your partner settle up.

Question 3

Why am I receiving an error when trying to settle up?

Accepted Answer

Make sure both you and your partner have verified your checking account. More > Settle Payment Info > Select Account > Enter DOB & last four digits of social.

Question 4

Why am I having a problem inviting my partner?

Accepted Answer

When inviting your partner make sure they use the same link you did in order to download testflight and Smoov. Once they have created their account then use the in app invite feature to connect your two accounts.

Question 5

Why am I having a problem connecting bank accounts?

Accepted Answer

Make sure the bank you are trying to connect is available to connect with plaid.

Question 6

What can I expect from Smoov?

Accepted Answer

Link multiple cards using Plaid - safe and secure. 
Private view with a list of your recent transactions from those cards 
Send transactions from your private view to your shared view
Send transactions back to the private view from shared view if you decide to
Agree on a percentage by which to split shared transactions 
Designate which account you'll transfer money from when settling up with your partner
The ability to send money if you're the one who owes it
The ability to request money if you are owed 
Override default split % and adjust % on a per transaction basis 
Delete transactions from private view
A referral code to share with friends (beta beta)

Question 7

What can I expect in the future?

Accepted Answer

A brand new and updated app UX entirely web-based as well!
A new website design and experience
Updated profile view
Updated settlement functionality